Shipping, Returns + Exchanges, Repairs
SHIPPING
Please allow up to 10 days for the creation of all custom orders (prior to shipping). You will be notified when your item has shipped. Please note that each custom piece is final sale + is not eligible for return or exchange.
+ Within the United States, Naturally Awear offers a flat rate for shipping of $5.50 per order for USPS First Class Mail.
+ You will receive a notification that your order has shipped along with your order's tracking number. The USPS First Class delivery time is estimated to be 1-3 business days; however, Naturally Awear cannot guarantee that your order will arrive within this timeframe. Please contact us at email, if you need to make special arrangements for shipping.
+ You are responsible for shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
+ If you are in the Charleston, SC, area + would like to arrange drop-off/pick up of your order, please select the option "Local Delivery" during check out. Please note that Drop+Dash delivery is offered only for customers located within the following area codes: 29401, 29403, 29407, 29414, 29412, 29405, 29455, 29439
If you have any issues with this step during check out, please email me at email.
RETURNS + EXCHANGES
Not 100% happy with your purchase?
If for any reason you open your package from Naturally Awear and are not 100% happy with it, please email me immediately to let me know at email. I will get back to you as soon as possible.
+ Item(s) must be returned in their original packaging and accompanied by an original proof of purchase. Naturally Awear will accept unworn, unused returns accompanied by an original receipt within 10 days after delivery and will process your refund for the cost of the item in a timely manner. However, after the 10-day period expires, Naturally Awear cannot accept any returns or offer any refunds on these items.
+ Naturally Awear cannot offer refunds on any worn or used items + reserves the sole right to determine if an item has been returned in it's original condition. Returns are accepted only on unworn, unused items that fall within the 10 days of delivery period.
+ Item(s) returned within 10 days of delivery must be received in the same condition as you received them. Items must be returned in their original packaging and accompanied by an original proof of purchase. Please pack your return item securely + return your order with an insured, trackable courier + retain your shipping receipt. Items returned in any other condition will not be processed for a refund.
+ Naturally Awear is not responsible for returned items damaged or lost during shipping. Naturally Awear does not accept liability for shipping loss or damage of returned merchandise.
+ Naturally Awear cannot refund shipping charges on returned, exchanged or damaged items.
+ Custom pieces are final sales + are not eligible for return or exchange.
+ You are responsible for shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Naturally Awear uses USPS.
+ You should consider trackable shipping service and should consider purchasing shipping insurance for items over $75. Naturally Awear cannot guarantee that your returned item(s) will be received.
REPAIRS
+ We understand that handcrafted pieces are fragile and may break. If an item you purchased from me is damaged or does happen to break within 30 days of purchase, contact me immediately at email. I will repair items within 30 days of purchase free of charge. Naturally Awear is not responsible for shipping charges on repair items.
+ Naturally Awear reserves the right to replace any broken pieces with a complementary style + material, if there is not a similar material in stock. Unfortunately, Naturally Awear cannot replace broken or lost pendants and/or beads.
+ If a piece breaks 30 days after purchase, a repair fee of $15 will be charged. If a piece has to be completely remade, the charge will be determined based on the cost of materials and time.